Our standard cancelation policy applies at all times except where a government imposed border closure or travel ban (travel restriction) relating to covid-19 prevents you from:
reaching your pick up location from your place of residence on the date of pick up, or
leaving that region on the date of pick up,
If travel restrictions are in place that prevents you from picking up the equipment, or from exiting the region on the day of pick up, our covid-cancelation policy applies.
In that event you will be issued with a Credit Note to the value of the deposit or any other amount paid by the Hirer under the Hire Agreement.
The Credit Note is issued with the following terms and benefits:
All cancelation fees or administration fees are waived
2. Standard rental terms and conditions apply
3. Standard rental rates apply
4. Travel is to be completed within 24 months of the original bookings return date
5. Bookings are subject to availability - early bookings are recommended, particularly for peak school holiday dates
6. Can be used on any product across the Crikey Camper Hire and Red Dirt 4WD Rentals brands
7. The Credit Note can be transferred to another party
8. The Credit note is not redeemable for cash
In the event where travel restrictions prevent you from returning your equipment to the booked drop-off location we will waive the “Transport fee” to relocate the vehicle to its original intended destination.
In the event your hire has commenced and travel restrictions are introduced during your rental period and you are required to return the equipment prior to your scheduled return date there is no credit or refund for unused rental days.
The ‘covid-cancelation policy’ does not apply
When travel restrictions are imposed as a direct or indirect result of the vaccination status of the hirer, or a member of the hirers travelling party.
When travel restrictions are imposed as a direct or indirect result of not successfully applying for a travel pass, permit or similar approval mechanism that is required by a government authority.
When travel restrictions are imposed as a result of the infection status of the hirer, or a member of the hirers travelling party
If you have concerns about what might happen before it is actually known. Our standard cancelation policy applies until travel restrictions that directly impacts your booking are announced.